Customer Service Skills

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What is Customer Service ?
    - factors that make service good vs. those that ruin a customer service interaction.

2. Customer Service is an Attitude not a Department
    - Internal and External Customers
    - Internal Service is just as Important as External Service

3. Customer Expectations
    - Focusing and Prioritizing the Top Expectations of Customers
    - Creating a Service Mission Statement to stay Focused

4. Attitude
    - Attitude is a Choice that is Controllable
    - A Formula for Success

5. Having Influence in the Organization
    - Understanding the Two Levels of Customer Service
    - Documenting Customer Concerns

6. Personality Styles
    - Understanding Styles
    - Typing Ourselves and Others
    - Applying to Customer Relations and Team Building

7. Listening Skills
    - Three Styles of Listening
    - Removing Obstacles to Listening
    - Practicing Proactive Listening Habits
    - Handling Customers With Listening Problems

8. Telephone Techniques
    - Standing Out From the Competition
    - Doing the Basics Better: Greetings, Holds, Transfers, Returning Calls, Voicemail

9. Vocabulary
    - Keeping Customers Calm with Words
    - Persuasive Language Patterns to Gain Cooperation

10. Angry/Difficult Customers
    - 5-Steps from Angry to Repeat Customer
    - 3-Steps for Maintaining Our Composure

Available Formats for Employees and Managers At your location in any US City, 10.00AM to 5.00PM with one hour lunch break $999 + Sales Tax per participant for a one day workshop (Minimum 8 participants) $1799 + Sales Tax per participant for a two day workshop (Minimum 6 participants) $2499 + Sales Tax per participant for a three day workshop (Minimum 6 participants) Click on Schedules to see workshop dates. At your location anywhere in USA $4000 + Sales Tax for a 90 minutes presentation on any Soft Skill Topic. (upto 50 participants) $6000 + Sales Tax for a half-day seminar on any Soft Skill Topic. (upto 50 participants) Click on Pricing to see group pricing for a full day workshop at your location. Prices on request against specific requirements. Please email to: support@firstchoiceamerica.net Please click here to register online or for more information contact us Payment can be made as follows:     - Pay online through the secure online paypal link provided.     - Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 425- 242-8626 or 647-430-7478     For any enquiry please call us at 425- 242-8626 or 647-430-7478 or email us at: support@firstchoiceamerica.net

Our most popular Soft Skills Training workshops in USA and Canada, USA are following:

Facilitation Training | Management Training | Time Management Training | Communication Skills Training Workshops
Public Speaking Workshop | Anger Management Training | Interview Preparation | Stress Management Training
Critical Thinking & Problem Solving Workshop | Communication Skills Training | Improving Listening Skills
Soft Skills Training | Emotional Intelligence Training | Leadership Training | Conflict Resolution Training

Customer Service Training Workshop in all major cities

Albuquerque, Anchorage, Arlington, Asheville, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Cambridge, Cedar Rapids, Charleston, Charlotte, Chicago, Cleveland, Colorado Springs, Columbus, Dallas, Denver, Des Moines, Provo, Detroit, Durham, El Paso, Fayetteville, Fort Collins, Fort Worth, Fresno, Greeley, Honolulu, Houston, Huntsville, Indianapolis, Irving, Jacksonville, Kansas City, Kennewick, Knoxville, Las Vegas, Lexington, Lincoln, Little Rock, Long Beach, Los Angeles, Louisville, Louisville Jefferson County, Lynchburg, Memphis, Mesa, Omaha, Miami, Milwaukee, Minneapolis, Nashville, Nashville-Davidson, New Orleans, New York, Oakland, Ogden, Oklahoma City, Olympia, Omaha, Orlando, Philadelphia, Phoenix, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St. Louis, Tucson, Tulsa, Virginia Beach, Washington DC

Customer Service Training Workshop in all US States

ALABAMA AL, Alaska AK, Arizona AZ, Arkansas AR, California CA, Colorado CO, Connecticut CT, Delaware DE, Florida FL, Georgia GA, Hawaii HI, Idaho ID, Illinois IL, Indiana IN, Iowa IA, Kansas KS, Kentucky KY, Louisiana LA, Maine ME, Maryland MD, Massachusetts MA, Michigan MI, Minnesota MN, Mississippi MS, Missouri MO, Montana MT, Nebraska NE, Nevada NV, New Hampshire NH, New Jersey NJ, New Mexico NM, New York NY, North Carolina NC, North Dakota ND, Ohio OH, Oklahoma OK, Oregon OR, Pennsylvania PA, Rhode Island RI, South Carolina SC, South Dakota SD, Tennessee TN, Texas TX, Utah UT, Vermont VT, Virginia VA, Washington WA, West Virginia WV, Wisconsin WI, Wyoming WY, American Samoa AS, District of Columbia DC, Federated States of Micronesia FM, Guam GU, Marshall Islands MH, Northern Mariana Islands MP, Palau PW, Puerto Rico PR, Virgin Islands VI